Shipping
How long does it take for my order to be processed?
Orders are typically processed within 1-2 business days, excluding weekends and holidays.
What shipping options are available, and do you offer free shipping?
We offer several shipping options (e.g., standard $7.00, expedited) at varying costs, with free shipping available for orders over a certain amount ($300.00).
What is the estimated delivery time for my order?
Estimated delivery time ranges from 3-7 business days, depending on the shipping method and destination.
How can I track my order once it has been shipped?
Once your order is shipped, you will receive a tracking number to monitor your package.
Returns
What is the return policy for unused and unopened products?
We accept returns within 30 days of receipt for unused and unopened products in their original condition.
How do I initiate a return for my order?
To initiate a return, simply contact us via email or our website’s return portal, and we will guide you through the process.
Will I receive a refund or exchange for returned items?
Refunds will be issued to the original payment method once the returned product is received. Alternatively, exchanges can be processed for another product of equal value.
Who is responsible for the return shipping costs?
Customers are responsible for the return shipping costs unless the return is due to a mistake on our part (e.g., damaged or incorrect items).
Are there any items that cannot be returned?
Items like opened skincare products or sale items may not be eligible for returns, unless damaged or defective.
